Policies & Terms

All products produced by Sarah Heitmeyer Ceramics are handmade and may have unique variations in color, surface, and form. Concerns regarding these differences may be directed to sarah@sarahheitmeyerceramics.com.
Artwork copyrights are retained by the Artist, Sarah Heitmeyer, and she retains the rights to reproduce the art in the future.

We respect your privacy and will not sell or share any of the information you provide.

All works are made by hand and have variations in form, color and surfaces due to the nature of production processes. These are qualities that make each piece unique and is proudly different than factory made items. Thank you for your understanding.
Refunds may be issued once the piece is returned in its original condition within 30 days of delivery.
Shipping costs are the responsibility of the buyer. Refunds do not include shipping costs.
Any damages that may occur during return shipping are the responsibility of the buyer and no refund will be issued.
Custom commission sales are final with no refunds. The commission process includes several checkpoints for your approval to make sure you receive work as close as possible to your vision.

Via UPS ground or Fed Ex ground, within the domestic US
Includes insurance and tracking
Stock items will ship within 5-10 business days
Made-to-order items are expected to ship in approximately 4-6 weeks, unless otherwise noted.
Shipping costs include a handling fee for careful care to make sure your unique, handmade object arrives safe and sound.
Items are packed with recycled cardboard, paper, bubble wrap, and peanuts as much as possible.
If an artwork is damaged from shipping, please contact us within 7 business days of delivery with documentation of the damages so we can process the claim and arrange a replacement for you if possible, otherwise a full refund (including shipping) will be issued. Please hold onto all contents for the duration of the claims process.

Each artwork comes with an easy-to-use template, allowing you to position it precisely on your wall and ensure a secure fit with hanging hardware.
Tiles feature interlocking metal cleats. Simply attach a cleat to the wall with screws by using the template, then lower the tile into place with its matching cleat.
Concerned about the weight of ceramics? Hanging with screw anchors is recommended for long term installation. Mounting directly to studs is recommended for exceptionally large pieces and provides extra security for smaller works.
Large installations exceeding 25 sq. ft. should seek advice from a contractor or art installation specialist.
Contact us with any specific questions or concerns.

POLICIES & TERMS